💼 Role: Home Concierge Specialist
🌐 Location: Remote (Saint Lucia or Jamaica)
💰 Compensation: $6.50-8.25 USD per hour
🏘️ About Clever
Clever Real Estate is a venture-backed real estate technology company on a mission to revolutionize the way people buy, sell, and manage real estate. We are at the forefront of innovation, combining cutting-edge technology with deep industry expertise to create seamless, efficient, and transparent real estate experiences.
We've built the leading online education platform in real estate and are rated the #2 real estate company on TrustPilot, with 3,400 five-star reviews. Our solutions have helped people save over $180 million in real estate fees. If you're looking for a high-impact role with deep ownership, brilliant teammates, and meaningful real-world impact, read on!
📢 Home Concierge Specialist (Contract) – 100% Remote
We are seeking a customer-focused, contract Home Concierge Specialist to support homeowners looking to buy or sell a home. In this role, you’ll handle inbound leads, provide timely follow-ups, and guide customers through the initial stages of their real estate journey.
We are looking for someone who will commit to 40 hours per week, with a set schedule that includes five workdays and an 8.5-hour shift per day (including a 30-minute break). This role is ideal for someone who thrives in a remote call-center environment, enjoys engaging with customers, and is motivated by helping people navigate an important life decision.
Key Responsibilities
- Handle 30-60 customer conversations per day, discovering their needs, providing guidance, answering questions about Clever’s services, and connecting them with the right solutions.
- Educate home buyers and sellers on Clever’s process, clearly communicating the value proposition.
- Collect and verify key customer details to ensure accurate data is passed to our agent network.
- Collaborate with the agent network team to ensure successful agent matches through text introductions or live transfers.
- Follow up with existing customers to confirm their needs are being met by agents.
- Maintain a high level of professionalism while delivering excellent customer experiences.
🌟What We’re Looking For
- Real estate experience preferred but not required.
- Experience in customer service, sales, or a call-center environment.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Growth mindset – eager to learn and improve.
Compensation & Schedule
- Contract position at a fixed rate between $6.50-$8.25/hour.
- No benefits, as this is a contractor role.
- 40 hours per week with a set schedule.
- Customer Experience team coverage:
- Monday–Friday: 8 AM – 10 PM EST
- Saturday–Sunday: 8 AM – 10 PM EST
- Most likely this will be M-F 1:30 - 10 PM EST and/or T-Saturday 1:30 - 10 PM EST.
- Your schedule will remain consistent weekly, with opportunities for adjustments in the future.
If you're a self-motivated, customer-oriented professional who enjoys making an impact, we’d love to hear from you!